In this Privacy Policy the following words and expressions shall, in addition to their respective ordinary meanings, bear the following meanings assigned to each of them respectively:

“Act” means the Protection of Personal  Information Act, 2013;

“Company means James Ralph (Proprietary) Limited, registration number 1996/006819/07;

“Device means any computer used to access the Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device;

“Personal Information has the meaning ascribed thereto in section 1 of the Act;

“Services” means our websites and, and social media pages.

This Privacy Policy provides the Company’s policies and procedures of for collecting, using, processing and disclosing your Personal Information. Users can access the Services through the Company’s websites. This Privacy Policy governs the access of the Services, regardless of how it is accessed, and by using the Services, you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy on these terms and conditions. All of the different forms of data, content, and information described below are collectively referred to as “Information”.

1. The Information We Collect and Store

We collect and process Personal Information through our websites, social media pages and marketing activities. In some cases, we use third-party services for data storage and email marketing services.

We may collect and store the following Information when running the Services:

Information Provided by You

When you utilise our Services, you may be required to provide us with certain Personal Information, such as your name, phone number and email address.

Log Data

When you use the Services, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your files, and other interactions with the Services.


We may also use “cookies” to automatically collect information as you navigate our Services. Cookies are used by the Company to improve our Services. A cookie is a small data file that we transfer to your Device. We may use “session ID cookies” to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage and web traffic routing on the Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, you may not be able to use all aspects of the Services.

2. How We Use Personal Information

Personal Information

In the course of using the Services, we may collect Personal Information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Services and/or products and/or the website, (ii) to administer your use of the Services, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product and/or service announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or by updating your preferences directly with our offices by using the contact information as set out in paragraph 7 below.


We also collect some Information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this Information for the above purposes and to monitor and analyse use of the Services, for the Servicestechnical administration, to increase our Servicesfunctionality and user-friendliness, and to verify users have the authorization needed for the Services to process their requests.

3. Information Sharing and Disclosure

Your Use

We do not display your information to other users of the Services. You can review and revise your information at any time by requesting the said information from our offices. We do not sell your Information to any third party.

Service Providers, Business Partners and Others

We may use certain trusted third-party companies and individuals to help us provide, analyse, and improve the Services (including but not limited to data storage, maintenance services, database management, web analytics, email marketing, and improvement of the Servicesfeatures). These third parties may have access to your Personal Information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Compliance with Laws and Law Enforcement Requests; Protection of the Company’s Rights

We may disclose to third parties’ files stored in your account and Personal Information about you that we collect when we have a good faith belief that disclosure is reasonably necessary in order to:

  • comply with a law, including the Act;

  • protect the safety of any person from death or serious bodily injury;

  • prevent fraud or abuse; or

  • to protect the Company’s property rights. Non-Private or Non-Personal Information

    We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services

    4. Changing or Deleting Your Information

    You may review, request updates, corrections, or initiate the proceedings for the deletion of your Personal Information provided, by instructing our offices to address these matters. If your Personal Information changes, or if you no longer desire our service, you may request our offices to delete the Personal Information, or to make changes, on your behalf. In some cases, we may retain copies of your Personal Information if required by law.

    For questions about your Personal Information on our Services, please contact

    5. Data Retention

    We will retain your information for as long as it is needed to provide you services. If you wish to request that we no longer use your Personal Information to provide you services, you may request our offices to delete your Personal Information on your behalf. We may retain and use your Personal Information in order to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your Personal Information quickly upon request. Please note, however, that there might be latency in deleting your Personal Information from our servers and backed-up versions might exist after deletion.

    6. Security

    We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, contact us at (011) 314 8888.

    7. Contacting Us

    If you have any questions about this Privacy Policy, please contact us at: Email:

    Phone: (011) 314 8888

    8. Compliance with the Act

    The whole of this Privacy Policy is subject to, and shall be interpreted in compliance with, the Act.

    9. Changes to our Privacy Policy

    This Privacy Policy may change from time to time. If we make a change to this Privacy Policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). And we may provide notice of changes in other circumstances as well. We will post any revisions of this Privacy Policy on our websites, and the revised Privacy Policy will apply from the date of posting. By continuing to use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.